Shipping & Returns
Return & Refund Policy
Last updated: March 2026
Request a ReturnOverview
At Elitiqua, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy from the date your parcel is delivered.
Return Eligibility
Items eligible for return:
- Items must be returned within 14 days of the delivery date.
- Items must be in perfect original condition — unworn, unwashed, and with no used scent.
- All original attachments must be included: tags, box, dust bag.
Items NOT eligible for return:
- Used or worn items will not be accepted.
- Preloved / pre-owned items are not eligible for returns.
- Items returned beyond the 14-day window.
How to Initiate a Return
To start a return, request a return within 14 days of receiving your order. Sign in with the email used at checkout, select the item, choose the reason for return, and submit your request.
If you cannot access your order, contact us at support@elitiqua.com with your order number.
Refund Process
Once we receive your returned item, it will undergo a quality inspection. If approved, your refund will be processed within 5 business days via your original payment method.
Contact Us
Elitiqua Customer Support
Email: support@elitiqua.com